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Evidence Guide: PMAOMIR424 - Develop and maintain community relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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PMAOMIR424 - Develop and maintain community relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Identify information that needs to be disseminated to the community

  1. Access and examine incident response plans
  2. Conduct consultations with appropriate personnel as necessary
Access and examine incident response plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultations with appropriate personnel as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish networks within the community

  1. Identify stakeholders within the community
  2. Initiate contact with key community stakeholders
  3. Establish and maintain rapport
  4. Enlist cooperation and support in organising and conducting public safety awareness activities
Identify stakeholders within the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate contact with key community stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain rapport

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enlist cooperation and support in organising and conducting public safety awareness activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and conduct public awareness activities

  1. Develop a plan in consultation with stakeholders and appropriate personnel
  2. Design activities to support the plan in consultation with stakeholders and appropriate personnel
  3. Clearly identify measures for assessing the outcome of activities
  4. Develop and distribute marketing materials and educational materials/resources appropriate to the context, issue and audience
  5. Identify and secure other resources required
  6. Develop and implement strategies for delivery of the project to ensure maximum effectiveness
  7. Make adjustments as required to meet the needs of specific groups
Develop a plan in consultation with stakeholders and appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design activities to support the plan in consultation with stakeholders and appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly identify measures for assessing the outcome of activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and distribute marketing materials and educational materials/resources appropriate to the context, issue and audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and secure other resources required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement strategies for delivery of the project to ensure maximum effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make adjustments as required to meet the needs of specific groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate activities

  1. Assess activity outcome against the planned goals/objectives and measures
  2. Complete reports detailing activities, results and recommendations according to procedures
Assess activity outcome against the planned goals/objectives and measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete reports detailing activities, results and recommendations according to procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify information that needs to be disseminated to the community

1.1

Access and examine incident response plans

1.2

Conduct consultations with appropriate personnel as necessary

2

Establish networks within the community

2.1

Identify stakeholders within the community

2.2

Initiate contact with key community stakeholders

2.3

Establish and maintain rapport

2.4

Enlist cooperation and support in organising and conducting public safety awareness activities

3

Design and conduct public awareness activities

3.1

Develop a plan in consultation with stakeholders and appropriate personnel

3.2

Design activities to support the plan in consultation with stakeholders and appropriate personnel

3.3

Clearly identify measures for assessing the outcome of activities

3.4

Develop and distribute marketing materials and educational materials/resources appropriate to the context, issue and audience

3.5

Identify and secure other resources required

3.6

Develop and implement strategies for delivery of the project to ensure maximum effectiveness

3.7

Make adjustments as required to meet the needs of specific groups

4

Evaluate activities

4.1

Assess activity outcome against the planned goals/objectives and measures

4.2

Complete reports detailing activities, results and recommendations according to procedures

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify information that needs to be disseminated to the community

1.1

Access and examine incident response plans

1.2

Conduct consultations with appropriate personnel as necessary

2

Establish networks within the community

2.1

Identify stakeholders within the community

2.2

Initiate contact with key community stakeholders

2.3

Establish and maintain rapport

2.4

Enlist cooperation and support in organising and conducting public safety awareness activities

3

Design and conduct public awareness activities

3.1

Develop a plan in consultation with stakeholders and appropriate personnel

3.2

Design activities to support the plan in consultation with stakeholders and appropriate personnel

3.3

Clearly identify measures for assessing the outcome of activities

3.4

Develop and distribute marketing materials and educational materials/resources appropriate to the context, issue and audience

3.5

Identify and secure other resources required

3.6

Develop and implement strategies for delivery of the project to ensure maximum effectiveness

3.7

Make adjustments as required to meet the needs of specific groups

4

Evaluate activities

4.1

Assess activity outcome against the planned goals/objectives and measures

4.2

Complete reports detailing activities, results and recommendations according to procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

identify and communicate and consult effectively with diverse stakeholders

identify and plan for information to be communicated

facilitate activities with diverse stakeholders

write materials that convey desired messages in appropriate format and style for range of stakeholders

identify measures and apply them to evaluation of activities.

Evidence must be provided that demonstrates knowledge of:

organisation social and ecological objectives

organisational procedures, including those covering:

incident, fire and accident

communication systems

emergency response plans

reporting and information storage

approvals and release of information

community members and organisations who are likely to be stakeholders

incident response plans and management systems

promotional techniques and methods

negotiation techniques

group facilitation techniques

group dynamics

a range of presentation strategies and techniques.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Public awareness

Public awareness activities include one or more of the following:

distribution of educational materials/resources

use of media to disseminate information

public educational presentations

conduct of, or attendance in, community meetings/forums

incident exercises

Information to support public awareness will be selected as relevant from:

incident response plan and management systems in place to prevent an incident

warning signals in the event of an incident

procedures to be followed in the event of an incident relating to evacuation and welfare operations

appropriate people to contact and contact details

post-incident management systems

social objectives and contributions

ecological issues and controls

Incident

An incident is an event which causes, or could have caused, injury or illness; damage to plant, material or the environment; disruption to production or public alarm.

An incident is an unintended event, or an unintended consequence of an intended event. This includes:

fire and explosion

loss of containment

excursions above/below acceptable limits for emissions or plant conditions

excursions above occupational hygiene or biological exposure limits

non-compliance with regulatory requirements

security breaches

failure to follow procedures

complaints

vehicle incidents

on/off-site incidents

Incident response

Incident response includes one or more of the following:

deployment of site incident response personnel

containing/controlling the incident at source and or its spread

search and rescue operations

engagement of external emergency services (such as fire, ambulance, rescue and military)

liaison with other agencies (such as environmental, clean-up and specialised troubleshooters)

evacuation

hazard control

Incident response actions must:

be in accordance with and relevant organisation procedures

use appropriate response equipment where required

prioritise the safety and/or successful recovery of personnel and others affected by the incident response

not inhibit effectiveness of the incident response or further contribute to the incident

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Cooperation and support

Establishing cooperation and support from the surrounding community can alleviate potential problems, including one or more of the following:

expressions of community concern about a lack of communication with the organisation

an atmosphere of mistrust existing between the community and the organisation

constant referrals of organisational activities to local, state/territory or Commonwealth authorities

the volume of requests for information received from community groups or individuals

protest meetings or rallies by concerned residents